Refund policy

Returns & Exchanges

Because all of our products are custom-printed on demand specifically for you when you place an order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or defective, please contact us within 30 days of delivery at hello.tpr.nz@gmail.com.

To help us resolve the issue quickly, please include:

  1. Your order number

  2. A brief description of the issue

  3. Clear photos showing the defect or damage on a flat surface, along with the full garment tag

Upon verification, we will gladly send a free replacement or issue a full refund for the affected item. You do not need to ship damaged or defective items back to us.

You can always contact us for any return question at hello.tpr.nz@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.tpr.nz@gmail.com.